To Whom It May Concern:
We are extremely pleased with the value Cogent Analytics has provided our business. Working with Cogent was truly an eye-opening experience for myself and our upper management. Metro is an established and thriving company, but we knew we had several areas for improvement.
Our Project Director, Matt Baker, spent time learning and evaluating our existing business, business practices, processes, pricing, and structure. He explained the areas we needed to address and related them clearly to our larger goals. Working with Matt helped us define and implement processes, fine-tune our organizational structure in preparation for future growth and transition, and changed the way we review and track our financial
performance.
In the seven weeks we have worked with them, we have seen measurable improvements. We are seeing positive changes in our company culture, inspiring improvement throughout all levels of our organization. Metro Plumbing, Heating & Air looks forward to a continued relationship with Matt and Cogent through the Lifecycle Management Program.
Sincerely,
Mark Hardin
Owner
