Since 1959, Mohawk Tile & Marble has proudly stood as a family-owned and operated distribution business, now transitioning into our fourth generation. As we look to the future, we recognized the need for a comprehensive overhaul to enhance our internal operations and streamline processes. Our goal is clear: to elevate the experience for our customers and staff alike.
In our search for a business analytics partner, we discovered Cogent-a team that truly stood out. What set them apart was not just their impressive expertise, but the genuine connection we felt with every member of their team. From David to Dante, Merlin to Susan, Jason, Raul, and Santiago, each interaction demonstrated their deep understanding of our needs and challenges. Their collaborative approach made it feel as though they were an extension of our family. We look forward to continuing these relationships into the future and feel great to know there is a team of people willing to help out every step of the way.
A pivotal element of our partnership was accountability. Susan, in particular, excelled at keeping us focused and motivated throughout the process. We prioritized staying engaged at every stage, ensuring that once Cogent completed their work, we wouldn’t revert to old habits. By fostering a culture of collaboration and commitment, we felt inspired to implement lasting changes that would benefit our operations long-term. This experience has fostered not only significant company growth but also invaluable personal development. After just eight weeks, our team feels better equipped to excel in our roles, from top to bottom. The skills and insights we’ve gained will empower us to navigate challenges more effectively and enhance our contributions to the company. This journey has truly strengthened both our operations and our individual capabilities, setting us up for continued success.
This partnership with Cogent represents more than just an update to our processes; it’s a strategic investment in the future of Mohawk Tile & Marble. We’re excited to continue this journey and are committed to enhancing the experience for everyone involved, ensuring our legacy thrives for generations to come.
Robert Klinges, Michael Klinges, Charles Klinges, Joseph Klinges, Matthew Klinges, and Patrick Klinges
Mohawk tile represents over 55 manufacturers worldwide to supply their customers with the finest ceramic tile, marble, granite and related products. All their showrooms are open to the public for the selection of ceramic tile, marble, tools and accessories.
