N.W. Poole Well & Pump Co.

To Whom It May Concern:

Our company hired Cogent several years ago to help us with a transition of leadership within our company. Several of the daily practices we use can be attributed to that visit. Our business has steadily grown during that time. Several months ago, one of the Cogent agents reached out to me regarding a follow up to that training in 2016.

The five new owners of our company that were all here during the first Cogent visit were in agreement to have Cogent revisit us for a consultation. Essentially, we were at a point where owners of the company were looking forward to retiring in the future and we wanted to see how Cogent could help us navigate that process and get us to where we wanted to be as a company and as individuals prior to that future date. We were steadily growing in terms of sales but once we had the initial consultation, we learned that several things would need to change for us to reach the goals set in place.

The first representative of Cogent quickly learned our business and our needs and paired us with Rodney, who came shortly thereafter. He has been working with us diligently as individuals and in groups. We are now in the Life Cycle process and have implemented many new principles and practices he has taught us. He has also helped us navigate through a very difficult transition in our leadership team that was necessary for growth. His insight in this journey has been invaluable. Rodney has also introduced practical ways to measure our successes and to identify weaknesses that need addressing.

We now have realistic and attainable goals in place and the metrics with which to measure them. During these last few months, we have also had assistance from Cogent employees such as Harrison and Jared who helped us in various ways as well. Overall, this has been a very positive experience, and we feel that this decision to have Cogent return after six years has been a great investment for our company, for the employees as well as the owners.

Sincerely,

Kevin Letchworth, President of N.W. Poole Well & Pump Co.