I am writing this letter to confirm my impressions and experience with Cogent during the past 6 months. The background for my initial interest was a fear of the effects of the Company’s rapid growth and increasing potential for future work. I became Majority Owner in the company in April of 2017 and was shocked at the revenue volume increases we were seeing and felt a lack of defined processes would only multiply the waste and confusion were we experiencing. I was interested in some third party support.
Timothy Christ initiated contact with me in May, 2018. At our first meeting, I found him to be quite attentive and very engaging regarding my thoughts on the current and desired future states of T&D Moravits. He captured the essence of our conversation extremely well. From this introduction, I agreed to the initial Discovery process.
David Drylie was the Sr. Business Analyst assigned to the discovery. It was evident from the first introduction that David had been down this road and knew exactly what he was looking for. I felt at ease allowing him to examine all aspects of our Company. The download I received at the end of the discovery was enlightening and informative. It convinced me to take a chance on the complete process improvement program.
I entered the full program very skeptical and telling myself that there was no way I would keep Cogent on through the full billing hours they had indicated. Initially, there was much more in depth discovery and analysis of virtually every person and process in the Company which produced little to no early deliverable return. I soon learned that this fact finding time period was crucial to the quality of the process I was involved in. As reports and process improvement opportunities were identified, solutions and in depth involvement of the Cogent team (Chuck Blume and Henrique dos Santos) with my staff and field crews made me realize this was an incredible chance to advance our methods of doing business to the next level and beyond.
I have been very impressed with the professionalism of each Cogent team member that has supported this effort. The level of data and process definition that I have seen and received is staggering. I have definitely been glad to have run the course of the onsite process and look forward to the regular checkups in the future. Challenges still remain for us as we grow and expand but I am confident that, with Cogent to support us, we will continue to succeed and thrive.
I highly recommend Cogent Analytics to anyone that has a vision for improvement of their processes and enhancement of their bottom line through efficiency and accountability.
Thank you Chuck for a job well done!
Sincerely,
Bill Roberts
President/CEO
