We had Cogent Analytics out about 5 years ago, and they helped us with some daily operational and structuring changes. This time, when Merlin VanGerpen came out, we discussed how far we have come and ways we could get even better. Due to the climate of business surrounding the Covid 19 pandemic, we were having a hard time attracting and keeping staff. We employ a large number of part-time workers. Training, supervision, and retaining staff have been a major hurdle.

The analyst they sent out was Colby Youngblood, for his expertise in leadership and training. Things got off to a rocky start with some of the staff, but the ones that stuck it out learned a lot in the few weeks that Colby was here. We worked on being a strong Leadership team as we trained our supervision staff. Colby conducted a number of presentations with our operations managers and the leadership team.

We now have a lot of tools at our disposal and need to continue the drive to stick to these ideas and goals. We now have weekly meetings with Colby to help keep us on track. These meetings are keeping us moving in the right direction. Cogent Analytics is very good at finding your weaknesses and helping you realize how much actual money those are costing you. I am excited to see our company continue to grow with support from Cogent Analytics.

Sincerely,

Carey Winter
Managing Partner
American Maintenance and Cleaning Services