Dondi’s professionalism and communication style had a positive impact on our business.

Financials were months behind, company moral was at a low point, employees did not have a clear direction on their position. The ROI to the owner was almost non-existent. We weren’t going out of business, we just weren’t performing at a level that provided a strong future.

I was not out of touch with the issues impacting the business and the employees. I just needed the support, structure, and focus to move forward.

The moment that I accepted the call from Cogent and talked to them about how they can help me, I knew that I needed their engagement immediately. I signed the discovery contract by the end of the call. Arlon was onsite within 2 days. He performed the employee surveys and a quick analysis of the company financials.

I made the decision to continue the partnership with Cogent and we engaged them in an intense 11 week assessment. They assigned Dondi Dix as the PD (Project Director) and she arrived within days and she hit the ground running. Her background and experience was the most ideal match a business owner could have ever expected in this type of partnership.

An intense analysis of the company’s financials was so essential and has provided the financial clarity essential to making informed decisions that have a positive impact on the company.

As we transition to the Lifecycle process. I am looking forward to the changes that every employee will experience and how that will result in increased ROI to the owner. Cogent’s team has provided foundational SOP’s and helped me select the staff that will see these SOP’s through completion. The staff is starting to see action taking place. This is what they wanted and asked for in the surveys.

Because of Cogent, a family business is quickly becoming a reality. My experience with Arlon and Dondi has opened our eyes to realizing that our young adult children don’t have to be engineers to be a part of the business.

I already had one daughter employed as a developer for the Deltek Ajera software that we use for accounting and project management. My other daughter has joined the company in a marketing/talent development/HR role and she is starting an MBA program with a focus on Human Resources and Marketing.

Our youngest adult child has also shown an interest in joining the company. He sees how much fun his sisters are having while they are becoming essential to the rebirth of our company.

Thanks to Cogent Analytics, the future of our company is very strong and bright. And, my stress levels are greatly reduced.

Kenneth Soto
President
Onyx Engineering