To Whom It May Concern,

When Cogent first contacted our office, I accepted the call. Since we receive these calls periodically from similar entities, I thought about the usual response of “not interested, but thank you”, but that day I did not. I accepted the call and was receptive to a first meeting.

Two gentlemen arrived on the arranged date. Bret Tubergen and Michael Augerinos. After listening to what they had to say about Cogent and how Cogent would do a preliminary analysis, I agreed to go a step further. Enter Arlon Scott Albert, MBA, “Senior Business Analyst.” I felt like Arlon was so direct, so to the point, so informative, in such a short period of time, it was impressive. I was convinced Cogent’s services were valuable to our company, not only now, but for Browns Oil Service’s future.

Mr. Vincent Botto arrived at our family business and began a transformation that I believe will affect our company and its personnel well into the future.

By transformation, I mean reorganizing our company from its very core, out to the 180+ tires on the ground at our point of delivery. We now have structured weekly meetings, recapping the previous week and its progress, and a schedule of the company’s upcoming events, issues, and tasks at hand. Our employees have a new sense of importance and direction, something that you can’t put a price on. We now have a new pricing model we will be implementing in the very near future.

I would be lying if I said that didn’t excite me, but still I can not say that was and is the most important thing Cogent put in place. Our shop now has an Excel spreadsheet on fleet maintenance for the first time; invaluable. A budget used to be a cuss word to me, heck I thought a “dashboard” was in my car, and KPI was a bakery!

Mr. Vince Botto, it has been an absolute pleasure to make his acquaintance. I wasn’t sure what to expect. He brings professionalism, courtesy, compassion, and an all-around gentleman and mentor. Thank You.

Sincerely,

Lee Pope
Owner
Browns Oil Service