Working with Cogent Analytics has been one of the best investments we’ve made in our business.

Chris spent three days with our team and quickly identified areas where we were leaving money on the table. He exposed operational and financial leakage that we hadn’t recognized and helped us see the need to restructure parts of our business. We also realized we lacked the policies and procedures necessary to support long-term growth.

Cogent then brought in Roger Hutson, who worked alongside us for eight weeks to completely restructure our operations. He helped create clear job descriptions, update our employee handbook, implement standard operating procedures (SOPs), and establish the systems and accountability our business was missing.

The biggest impact has been giving the owner the ability to work on the business instead of constantly working in it. As a result, we’ve improved our gross profit, strengthened our operations, and built a much stronger foundation for future growth.

If you feel like your business has hidden leakage, lacks structure, or you’ve hit a point where you’re not sure what to do next, I highly recommend reaching out to Cogent Analytics. Their team delivers practical solutions that create measurable results, and partnering with them has been a tremendous investment in our company’s success.

Tonya Darr
President & Chief Executive Officer
Donovan’s Auto & Tire Center