To Whom It May Concern:

We just wanted to write a brief overview of how our experience was working with Cogent.

We started out a little worried on the whole project, but soon looked at this as a great way to improve our company overall. The cost is well worth it if you really use the program and stick to it.

When we started this project with Al from Cogent, it did open our eyes to what our people really thought about the way our company is. After the whole team took the employee survey and Al went over the results, it did open our eyes to a lot.

We found some very important things about how our people felt about the company, and it was clear that we needed to address these concerns ASAP.

Communicate, hold all accountable, give ownership to our people, have weekly meetings, improve time management for all, and provide clear job descriptions of what is expected of all our people. With the help of our Project Director, Stu, and the understanding of where we wanted to go with our company, we really decided to take these tasks seriously. I’m glad we decided we needed this now and what a great time to spend the money and learn from the Cogent system.

We spent 160+ hours and worked some late nights to get the project underway. Lots of meetings and time with Stu really helped us to get the results we were after. I believe that we are solid now on our KPIs and have a clear vision going forward to keep all our people communicating with each other as well as with the leadership team. We had our 1st whole-team meeting and it went great. All our people got very involved and they are accepting the new challenges. We will stay on our path and hope that our employees do as well.

It’s a new formula for success, but you have to follow it for it to work. It’s not easy or everyone would be doing it. People have to want to buy into you plans, and you have to teach them as leaders what your plan is clearly. You can then hold everyone accountable to their jobs and measure their progress weekly.

Cogent’s financial accounting is very good as well. We were able to find out what our true overhead really is and use their system to start a new quote process to get us the true bottom line number we want to achieve. I really like that. We also set our budgets for all 3 of our companies.

The last thing I’ll touch on is their tax guy. He seems really great and knowledgeable and we hope he comes back in 4 weeks with a great plan for our Pre Tax solutions and our goal for a strong exit strategy for when we are ready to retire in 8 to 10 years.

So take the challenge and stick to it. I believe Cogent will work for any business. Great program if your company is ready for it!

Regards,

James Wade Houg
CEO
RFMX Houger Express